- Introduction
This Privacy Policy describes how personal information is collected, used, disclosed, and safeguarded in connection with attendance at and use of the Elements Casino Flamboro facility, located at 967 ON-5, Dundas, Ontario L9H 5G1, Canada. Elements Casino Flamboro operates as part of the Elements Casinos Ontario portfolio under Great Canadian Entertainment.
This document applies to personal information collected at the physical premises of Elements Casino Flamboro. By entering and using the facility, guests acknowledge that their personal information may be collected and processed in accordance with this policy and applicable Canadian federal and provincial privacy legislation.
- Applicable Law and Regulatory Framework
Elements Casino Flamboro operates within the regulatory environment of Ontario, Canada. The collection, use, and disclosure of personal information at the facility is subject to applicable Canadian privacy legislation, including federal requirements administered by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) and relevant provincial regulations applicable to gaming facilities in Ontario.
The facility is subject to reporting and record-keeping obligations imposed under Canadian anti-money laundering and anti-terrorist financing legislation. Certain transactions and activities conducted on the premises may be subject to mandatory reporting to FINTRAC and other regulatory authorities, as required by law.
The legal gambling age at Elements Casino Flamboro is 19 years of age, consistent with Ontario provincial requirements. Entry to the gaming floor and participation in any gaming activity is restricted to individuals who meet this age requirement. Valid government-issued photo identification is required to verify age and identity upon entry.
- Personal Information Collected
Personal information may be collected from guests in the course of providing gaming, dining, and related services at the facility. The categories of personal information that may be collected include, but are not limited to:
- Full legal name and date of birth, for age verification and identity confirmation purposes
- Government-issued identification details, collected at the point of entry or during gaming transactions
- Contact information, including address, telephone number, and email address, where voluntarily provided or required for loyalty program registration or service delivery
- Transaction records and gaming activity data, collected in connection with gaming floor operations and regulatory compliance obligations
- Surveillance data, including video recordings captured by closed-circuit television systems operating throughout the facility for security and safety purposes
- Wi-Fi usage data, where guests access the on-site wireless network, subject to separate Wi-Fi Terms applicable at the property
Personal information is collected only to the extent necessary for the purposes described in this policy or as otherwise required by law.
- Purposes of Collection and Use
Personal information collected at Elements Casino Flamboro is used for the following purposes:
4.1 Service Delivery
To provide gaming, dining, and facility services to guests, including processing transactions, managing loyalty or membership accounts, and responding to guest inquiries or requests.
4.2 Regulatory Compliance
To meet obligations imposed by FINTRAC, the Alcohol and Gaming Commission of Ontario, and other applicable regulatory bodies, including mandatory reporting of certain financial transactions, identity verification, and record retention requirements.
4.3 Security and Safety
To maintain the safety and security of guests, staff, and the facility, including through the operation of surveillance systems and the enforcement of the Guest Code of Conduct.
4.4 Legal Obligations
To comply with court orders, legal proceedings, law enforcement requests, or other legal obligations that require the disclosure of personal information.
4.5 Consent-Based Purposes
For any additional purposes not described above, consent of the individual will be sought prior to collection or use, except where otherwise permitted or required by law.
- Disclosure of Personal Information
Elements Casino Flamboro does not sell personal information to third parties. Personal information may be disclosed in the following circumstances:
- To Great Canadian Entertainment and affiliated entities within the corporate group, for purposes consistent with this policy and applicable law
- To regulatory authorities, law enforcement agencies, or government bodies, where required by law or in response to a lawful request
- To service providers and contractors engaged to support facility operations, subject to appropriate confidentiality and data protection obligations
- To prevent fraud, illegal activity, or threats to the safety of individuals or the facility, where disclosure is reasonably necessary
Any disclosure of personal information is limited to what is necessary for the stated purpose and is carried out in accordance with applicable legal requirements.
- Accuracy, Confidentiality, and Security
Elements Casino Flamboro maintains the accuracy, confidentiality, and security of personal information in its custody or control through reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
Guests who believe that personal information held by Elements Casino Flamboro is inaccurate or incomplete may submit a written request for correction. Reasonable steps will be taken to correct information that is demonstrated to be inaccurate.
- Retention of Personal Information
Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, including for the duration of any applicable regulatory retention requirements. Certain records, including those related to financial transactions and identity verification, may be retained for minimum periods specified by FINTRAC and other regulatory bodies. Once personal information is no longer required, it is disposed of in a secure manner.
- Guest Rights
Guests have the right to request access to personal information held about them by Elements Casino Flamboro, subject to applicable legal limitations. Requests for access or correction should be submitted in writing to facility management. Responses to such requests will be provided within a reasonable timeframe and in accordance with applicable privacy legislation.
- On-Site Policies and Related Documents
Guests at Elements Casino Flamboro are also subject to the following corporate policies and terms, which are published by Great Canadian Entertainment and apply to all Elements Casino properties in Ontario:
- Guest Code of Conduct
- Wi-Fi Terms
- Cookie Notice
- Terms of Use
These documents are available through the Great Canadian Entertainment website at greatcanadian.com.
- Contact Information
Questions or concerns regarding this Privacy Policy or the handling of personal information at Elements Casino Flamboro may be directed to:
Elements Casino Flamboro
967 ON-5, Dundas, Ontario L9H 5G1, Canada
Toll Free: 1-866-746-6600
Local: 905-628-4275
- Changes to This Policy
Elements Casino Flamboro reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated through appropriate channels. Continued use of the facility following any amendment constitutes acknowledgment of the updated policy.